Hey Photoshop 2014 experts – any solutions for this? Other than uninstall and re-install? as that does not resolve it

14 Jul 2014 admin In G+ Posts Tags:

I have to say that this latest Photoshop update has been a challenge at the least and hair ripping out at the most…

So many issues, loss of settings, loss of time and workflow time, loss of uninstall info on older Adobe apps….

Anyone had this issue?

I fear this is in concert with the issues +Trey Ratcliff mentioned he was having …. Time to reach out to the guru's of Photoshop like +Scott Kelby – Any pointers for us long time users that have hit rock bottom in our like of Photoshop…. I cannot even say love anymore…

#photoshop +Adobe Photoshop +Adobe

 

Comments: 34

  1. Jay Litten 14 Jul 2014 Reply

    use Gimp, instead … no, i'm just kidding. i went back to Photoshop faster than a lightning strike.

  2. Elizabeth Hahn 14 Jul 2014 Reply

    +Jan Kabili had a nice post about installing PS 2014 here https://plus.google.com/115571998474046088312/posts/Y2fHuPiG74Z

    Perhaps she has heard of this issue?

  3. Manuel Rocha 14 Jul 2014 Reply

    There is only one explanation for this: Windows.

  4. Sandra Parlow 14 Jul 2014 Reply

    I've finally gotten mine working properly. have you contacted them?

  5. Brent Burzycki 14 Jul 2014 Reply

    +Sandra Parlow No – mainly because I do not have 3 hours to talk to them for them to tell me to uninstall and reinstall…

    That said – I will have to resort to that…

    Just so we know – I have installed the update – it then ate all the uninstall info for all my old Adobe apps – so in turn there were listings for all the 2014 versions, but no way to uninstall the CC versions.

    Then all my settings and plugins etc were gone – tried the fix for that – they became crashy so I uninstalled NIK and another one I use – then gave up and uninstalled all my adobe products with their special tool.

    Then started fresh – thought I got it all working – added back NIK – and it was all working – and now I open it today and fail – there is this error again..

    Updates are supposed to be fun and easy and I like to look forward to them working after continuing to pay money monthly to not have my workflow affected…

    fail…

  6. Larry Maxwell 14 Jul 2014 Reply

    get the file from some one else (not random internet) and drop it into the PS root folder. This usually works albeit questionable…

  7. Neil Howard 14 Jul 2014 Reply

    Don't use the "cloud" to run critical software.. . Sorry but be prepared for more of this sort o stuff, and ensure you have you work backed up so you don't need "software as a service" programs from the clown to access them.
    If you problem is not "common" then you will never get it working on the machine without "hacking" it (like gettng the offending file from another installation). It is possible that the DLL is customised to your machine though… good luck (or install PS6 and stay away from the "clown" versions of PS.)

  8. Alfie Goodrich 14 Jul 2014 Reply

    Sign out of cloud. Sign back in. Try again. If that doesnt work, uninstall, sign out, sign in, reinstall….

    Had no problems with CC2014 but have seen this before and a combination of the above did work for me.

  9. Alfie Goodrich 14 Jul 2014 Reply

    I run Mac and PC and once I had tried out CC2014 and found it worked with all my plugins, I uninstalled all the CC and previous versions of all CC2014 apps and just went with CC2014. Very happy so far.

  10. Alfie Goodrich 14 Jul 2014 Reply

    Cloud App can be very frustrating and slow on the PC…. wish they'd sort that out.

  11. Alfie Goodrich 14 Jul 2014 Reply

    And +Neil Howard the apps are not in the cloud. They are on your machine. I have run all these apps very satisfactorily for almost a month without access to an internet connection, when I was on the road and on location.

  12. Eustace James 14 Jul 2014 Reply

    I uninstalled OnOne Perfect Effects 8 and I stopped seeing that message. I have yet to reinstall it.

  13. Alfie Goodrich 14 Jul 2014 Reply

    I'd go with Eustace…. ditch the OnOne stuff and retry it. I had some issues with OnOne plugins with CC, not CC2014, so I got rid of them then. Outgrew the plugin anyway. If you have CS6 then keep that installed for the OnOne stuff and use CC2014 for everything else.

  14. Darren Neupert 14 Jul 2014 Reply

    If the OnOne plugin is truly the problem and you don't yet want to uninstall it, you can temporarily disable it by placing a tilda character "~" in front of the plugin folder name. For example, if I don't want OnOne to load, I would rename …/Plugins/OnOne to /Plugins/~OnOne
    You can also use this method to test if the plugin is truly the problem or not.

  15. Neil Howard 14 Jul 2014 Reply

    what would have happened if you went longer than a Month +Alfie Goodrich ? 🙂

  16. Brent Burzycki 14 Jul 2014 Reply

    Thanks…. To all… I will give those ideas a try and see what happens..

  17. Alfie Goodrich 14 Jul 2014 Reply

    Not sure, +Neil Howard. But between the Mac laptop and the PC desktop, it's fairly unlikely that I will ever go more than 30 days without an internet connection.

  18. Alfie Goodrich 14 Jul 2014 Reply

    …and if the whole internet goes off, forever, I will have bigger things to worry [or not] about than Photoshop 🙂

  19. Bruce Maloney 14 Jul 2014 Reply

    I had to reinstall OneOne Perfect Effects. I think I downloaded the latest version, not sure if that mattered though.

  20. Bruce Maloney 14 Jul 2014 Reply

    I also think it started after I copied over the older plugins folder to the new PS install.

  21. Alfie Goodrich 14 Jul 2014 Reply

    That, Bruce, is one way of making the plugins work that don't get automatically pulled in to be installs. Just locate the plugin folder and copy it into the plugins folder if the new install. CC was really bad at picking up installed plugins. CC2014 seems better but it's not perfect.

  22. Bruce Maloney 14 Jul 2014 Reply

    I know, and I've done it for years. OneOne was the only one that gave me an issue. The reinstall fixed that error for me. 😉

  23. Jan Kabili 14 Jul 2014 Reply

    This is just a wild guess from a few minutes of Googling, but that dll file seems to have something to do with onOne software. Here's a link to the onOne update for Photoshop CC 2014: http://www.ononesoftware.com/support/22713/

  24. Earle Grossman 14 Jul 2014 Reply

    I searched my machine for the two files the error asks for and then copied them from the older Photoshop directory to the Photoshop CC 2014 directory, restarted Photoshop and it has been running perfectly since. PS CC 2014 installs into a new directory, not the one where the last version of Photoshop CC is. Hope this helps.

  25. Brent Burzycki 15 Jul 2014 Reply

    +Bruce Maloney now that is interesting – so the plugin copy possibly caused this..

  26. Brent Burzycki 15 Jul 2014 Reply

    +Jan Kabili bad part about this is I had uninstalled the on one plugins before this all happened – maybe it is left over junk that is botching up the system… probably just reinstall them and see if it goes away then uninstall again…

    I will admit the onone software installs in the most annoying way as separate items vs. just one suite..

  27. Sandra Parlow 15 Jul 2014 Reply

    Brent, I ended up removing everything. CC and OO and I reinstalled CC and let it run for a few days. WHen it was still good, I installed NIK and then a few days later OO. So far so good. It might be the answer for you.

  28. Bruce Maloney 15 Jul 2014 Reply

    +Brent Burzycki Looked at my PC and found the ONCoreFoundation8.dll in the root of the "Adobe Photoshop CC 2014" directory. There are a couple of OneOne files there, so copying the plugins folder over won't bring those over with it. Makes sense that when PS tries to initialize the plugins, it looks in the path of the currently running PS.

    I would assume a reinstall of the OneOne software and choosing the PS 2014 and including it in the install should fix the problem. You could chase copying files from the old PS installation over to the new, but you may end up chasing your tail.

  29. Erick Puentes 15 Jul 2014 Reply

    Is this just a Windows issue? Or is it happening on both platforms?

  30. Brent Burzycki 15 Jul 2014 Reply

    Not sure +Erick Puentes I know mine is on Windows

  31. Erick Puentes 15 Jul 2014 Reply

    +Brent Burzycki I'm on a Mac and have not yet run into this issue AND I hope I don't. Must be extremely frustrating and honestly unacceptable consider how much we pay.

  32. Brent Burzycki 15 Jul 2014 Reply

    It just seems like something we should not have to worry about… Or Adobe thinks none of us use the most popular plug-ins on the market and do not test software before release.. If it was beta I would totally understand.. But it's not so I think it's ok to say they should know of issues with the most used add ons to the software package..

  33. Brent Burzycki 16 Jul 2014 Reply

    Thanks to all for the suggestions – It was the OnOne software that was the issue and it seems to now be resolved…

    And hence why I love G+

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